GENERAL TERMS AND CONDITIONS (GTC)
https://fansbrands.fr/ - effective from the following date: 2024-04-19
Preamble
Welcome to our website. Thank you for choosing us for your purchases. We greatly appreciate your trust in us. These Terms and Conditions of the online store were created using the Fogyasztó Barát ÁSZF generator.
If you have any questions regarding these terms and conditions, the use of the website, specific products, the purchasing process, or if you would like to discuss your individual needs with us, please contact our staff using the contact details below!
Legal notices: Data of the service provider (seller, company)
Name : Pit Box Kft.
Head office : 2600 Vác, Rózsa utca 3/A 1em. 2adt.
Postal address : 2600 Vác, Rózsa utca 3/A 1em. 2adt.
Registration Authority : Fővárosi Törvényszék Cégbírósága
Company registration number : 13-09-144768
Tax identification number : 23163885-2-13
Represented by : Chertes Levente Csaba
Telephone number : +1 ( 213 ) 454-09-57
You can also contact us here : +44 20 4525 6774
Email : sales@fansbrands.com
Website: https://fansbrands.fr/
Bank account number : HU62109180010000012171110064
SWIFT code: BACXHUHB
Data Protection Registration Number : NAIH -103878/2016
Hosting Service Provider Data
Name : UNAS Online Kft.
Head office : 9400 Sopron, Kőszegi út 14.
Contact details : unas@unas.hu
Website : unas.hu
Name : Shopify Commerce Singapore Pte. Ltd.
Head office : 77 Robinson Road, # 13-00 Robinson 77, Singapore 068896
Contact details:
Website : https://www.shopify.com/
Definitions
Product : all
movable goods, including water, gas and electricity presented in containers, bottles or otherwise in limited quantities
specific quantities or volume, and
movable property that includes or is linked to digital content or digital services in such a way that the product could not be used for its intended purpose without the relevant digital content or digital services (hereinafter: product containing digital elements)
put on sale on the site.
Product containing digital elements : movable objects that include or are linked to digital content or digital services in such a way that the product would not be suitable for its intended use without the relevant digital content or digital services.
Parties : the seller and the buyer jointly
Consumer : acting for purposes unrelated to his/her independent profession and economic activity a natural person who purchases, orders, receives, uses or is in relation with goods Recipient of a commercial communication, an offer. Rules for the conciliation office in its application - on online resolution of consumer disputes, as well as Regulation 2006/2004/EC and 524/2013/EU of the European Parliament of 21 May 2013 amending Directive 2009/22/EC with the exception of the application of the Council Decree - in addition to the above, it is considered a consumer acting for purposes unrelated to his/her independent profession and economic activity, separately civil organization according to law, legal entity of the church, apartment building, housing cooperative who purchases goods, orders, receives, uses, or the commercial communication or offer related to goods recipient. Within the internal market, on the basis of the buyer's nationality, place of residence or place of establishment with unjustified content restrictions based on territory and other forms of discrimination on the action against, and Regulations 2006/2004/EC and (EU) 2017/2394, as well as of the European Parliament and the European Parliament and for the purposes of Council Regulation (hereinafter: Regulation (EU) 2018/302), a consumer is considered in addition to the above, an enterprise which is considered a customer in accordance with Regulation (EU) 2018/302.
Consumer contract : a contract in which one of the parties is considered a consumer.
Digital content : data produced or provided in digital form
Functionality : The ability of the product containing digital elements, digital content or a digital service to perform the functions for which it was designed.
Manufacturer : the producer of the product or, in the case of imported products, the importer who introduces the product into the territory of the European Union, or any other person who presents himself as the manufacturer by indicating his name, trademark or other distinctive sign on the product.
Interoperability : The ability of the product containing digital elements, digital content or a digital service to cooperate with hardware and software different from those normally used with the same type of product, digital content or digital service.
Compatibility : The ability of the product containing digital elements, digital content or a digital service to cooperate, without the need for conversion, with hardware and software different from those normally used with the same type of product, digital content or digital service.
Website : this website used to conclude the contract
Contract : a sales contract concluded between the seller and the buyer using the website and email.
Durable medium : any device that allows the consumer or business to store data addressed to them personally, in a way that makes it accessible in the future, for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form.
Device enabling remote communication : a device enabling a contractual declaration to be made, with a view to concluding a contract, without the physical presence of the parties. This includes, in particular , an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax or a device enabling access to the internet.
Distance contract : a consumer contract concluded within the framework of an organized distance selling system for the supply of products and services under the contract, without the simultaneous physical presence of the parties, in such a way that the contracting parties use a device allowing distance communication only for the purpose of concluding the contract.
Business : a person acting within the scope of his profession, occupation or business.
Buyer/You : A person making an offer to purchase and entering into a contract through the Website.
Warranty : in the case of contracts concluded between the consumer and the company (hereinafter: consumer contract),
- commercial guarantee for the performance of the contract, voluntarily undertaken by the company for the proper performance of the contract, beyond or in the absence of any obligation prescribed by law, and
- mandatory legal guarantee,
in accordance with the Civil Code of Hungary
Purchase price : consideration to be paid for the product and the supply of digital content.
Relevant legislation
With regard to the Contract, the provisions of Hungarian legislation and regulations shall apply, including, but not limited to, the following provisions:
CLV 1997 Consumer Protection Act
Act CVIII of 2001 on Certain Matters Relating to E-Commerce Services and Information Society Services Act V of 2013 on the Hungarian Civil Code
Government Decree 151/2003 (IX.22.) on the mandatory guarantee for durable goods
Government Decree 45/2014 (II.26.) on detailed rules for contracts between consumers and businesses Decree 19/2014. (IV.29.) of the Minister of National Economy on procedural rules for the management of contracts between consumers and businesses.
warranty claims relating to durable goods sold under consumer-business contracts
Law LXXVI of 1999 on copyright
Act CXII of 2011 on informational self-determination and freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018
on combating unjustified geo-blocking and other forms of discrimination based on nationality, place of residence or place of establishment of customers in the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC.
REGULATION (EU) 2016/679 OF THE PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
of natural persons with regard to the processing of personal data and the free movement of such data and on the repeal of Regulation 95/46/EC (General Data Protection Regulation)
Government Decree 373/2021 (VI. 30.) on the terms of contracts for the purchase of goods, the supply of digital content and digital services between consumers and businesses.
Scope and acceptance of the T&Cs
The content of the contract concluded between us is determined, in addition to the provisions of applicable mandatory laws, by these general terms and conditions (hereinafter: GTC). Accordingly, these GTC set out the rights and obligations of you and us, the conditions for concluding the contract, the deadlines for performance, the terms of delivery and payment, the rules of liability and the conditions for exercising the right of withdrawal.
Technical information necessary for the use of the website which is not included in these T&Cs will be provided by the additional information available on the website.
Before placing your order, you are required to read the provisions of these General Terms and Conditions.
Language and form of the contract
The language of contracts concluded under these General Terms and Conditions is English.
Contracts concluded under these General Terms and Conditions are not considered written contracts and are not archived by the seller.
FansBRANDS® - Electronic invoicing from the official motorsport fan store
Our company applies electronic invoicing in accordance with Article 175 of Law CXXVII of 2007.
consent to the application of electronic invoicing.
Price
Prices are expressed in EUR, including 20% VAT. The Seller may change prices from time to time for reasons of commercial policy. This price change does not apply to contracts already concluded. If the Seller has indicated an incorrect price and an order has been received for the product in question, but the parties have not yet concluded a contract, the Seller will act in accordance with the section entitled "Procedure in the event of an incorrect price" of this document.
Procedure in case of incorrect pricing
The following price is considered to be a clearly incorrect price:
A price of 0,
a price reduced by a discount, when the discount is incorrectly indicated (for example, in the case of products whose price is 1000 with a 20% discount, a price of 500 is indicated).
If the price is incorrectly stated, the seller offers the opportunity to purchase the relevant product at the actual price, and the buyer, taking into account this information, may decide to order the relevant product at the actual price or cancel the order without any adverse legal consequences.
Complaints and appeals management
The consumer may submit objections relating to any product or the seller's activity to the contact details below:
If the consumer has a warranty claim related to the goods or the seller's conduct, the complaint regarding the seller's activities or omissions may be submitted to the contact details and methods below:
In writing via the following website : https://fansbrands.fr/
In writing via the following email address: sales@fansbrands.com
In writing by post: 2600 Vác, Rózsa utca 3/A 1em. 2adt.
The consumer may lodge a complaint with the company, orally or in writing , regarding the conduct, activities or omissions of the company or a person acting on behalf of or for the benefit of the company, which are directly related to the distribution or sale of products to consumers.
The company is obliged to promptly examine a verbal complaint and, if necessary, remedy it . If the consumer is not satisfied with the way the complaint has been handled or if the complaint cannot be addressed immediately, the company is obliged to take note of the complaint and its position on it without delay and , in the case of a complaint filed in person, to provide a copy to the consumer on the spot. If the verbal complaint was submitted by telephone or using any other electronic communication service, the recording, together with a substantive response, must be sent to the consumer within a maximum of 30 days, in accordance with the provisions for the obligation to respond to written complaints. Otherwise, the seller must act with regard to
written complaints as follows. Unless otherwise provided for in a directly applicable legal act of the European Union , the company shall send a substantive reply to written complaints within 30 days of their receipt and shall take steps to communicate it. A shorter period may be laid down by law or regulation; a longer period may only be laid down by law. If a complaint is rejected, the company must state the reasons for the rejection. The company must assign a unique identification number to each verbal complaint communicated by telephone or by means of an electronic communication service.
If the complaint is rejected, the seller must inform the consumer in writing that depending on the nature of the complaint, the authority or conciliation body may initiate proceedings.
The information must also include the consumer's competent authority and place of residence, the location of the conciliation commission in your place of residence, telephone and internet contact details, and postal address. The information must also indicate whether the company has made a general declaration of submission regarding the conciliation commission's decision.
If we reject your complaint, you have the right to contact the competent local authority or conciliation body you indicated in your request at your home.
The conciliation commission - unless the consumer requests a personal hearing - holds a hearing without personal presence, by means of an electronic device allowing the simultaneous transmission of sound and image, online (hereinafter: online hearing). The company has the obligation to cooperate in the procedure of the conciliation body in the context of which it is required to submit its response within the time limit set to the invitation of the conciliation body which must be sent to the latter. On the online resolution of consumer disputes, as well as the of 21 May 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU Except for the application of Regulation 524/2013/EU of the European Parliament and of the Council, the company is obliged to ensure the participation of a person authorized to establish a settlement at the hearing. In an online hearing, the representative of the company authorized to establish a settlement must participate online. If the consumer requests a personal hearing, the company will establish a settlement, its authorized representative must at least participate in the online hearing.
If the consumer dispute between the seller and the consumer is not settled during negotiations, the following remedies are available to the consumer:
Consumer Protection Procedure
A complaint can be filed with the consumer protection authorities. If the consumer finds a violation of their consumer rights, they have the right to file a complaint with the competent authority based on their place of residence or stay. After assessing the complaint, the authority decides whether to conduct consumer protection proceedings. The tasks of the first-instance administrative authorities are carried out by the government offices of the capital and counties competent based on the consumer's place of residence or stay, a list of which is available here : https://www.kormanyhivatalok.hu/
Legal proceedings
The Customer has the right to initiate legal proceedings to assert his or her rights arising from a consumer dispute in civil proceedings, in accordance with Act V of 2013 on the Hungarian Civil Code and the provisions of Act CXXX of 2016 on the Code of Civil Procedure.
Procedures of the conciliation body
If we reject your consumer complaint, you have the right to appeal to the competent authority of your place of residence or to the conciliation body you indicated in the request. The condition for initiating the conciliation body procedure is that the consumer directly attempts to resolve the dispute with the company concerned.
The conciliation office - unless the consumer requests a personal hearing - holds the hearing online without personal presence and by means of an electronic device allowing simultaneous audio and video transmission (hereinafter: the online hearing).
The company is obliged to cooperate in the conciliation board procedure, in which we are required to send our response to the conciliation board's invitation within the specified time limit. Except for the application of Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on posting information on public procurement online, we are required to send our response to the conciliation board's invitation within the specified time limit.
Under the consumer dispute resolution procedure and the amendment of Regulation (EC) 2006/2004 and Directive 2009/22/EC, the business is authorized to create a settlement at the hearing and is required to ensure the participation of one person. In the case of an online hearing, the business representative authorized to conclude a settlement must participate online. If the consumer requests a personal hearing, the business representative authorized to conclude a settlement must at least participate in the online hearing.
More information on the conciliation bodies is available here : http://www.bekeltetes.hu More information on the territorially competent conciliation bodies is available here : https://bekeltetes.hu/index.php?id=testuletek
Contact details of certain territorially competent conciliation bodies:
Budapest Conciliation Body Address: Budapest Jurisdiction: Budapest
Contact :
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Postal address: 1253 Budapest, Pf.:10.
Phone: 06-1-488-2131 06-1-488-2131
Email: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu
Baranya County Conciliation Body
Address: Pécs
Jurisdiction: Baranya County, Somogy County, Tolna County
Contact :
Address: 7625 Pécs, Majorossy I. u. 36. Telephone: 06-72-507-154
Email: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Conciliation body of the department of Borsod-Abaúj-Zemplén
Address: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Contact :
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-090 06-46-501-090
Email: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu
Conciliation body of the Csongrád-Csanád County
Address: Szeged
Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County
Contact :
Address: 6721 Szeged, Párizsi krt. 8-12. Telephone: 06-62-554-250/118 06-62-554-250/118
Email: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Conciliation body of the department of Fejér
Address: Székesfehérvár
Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County
Contact :
Address: 8000 Székesfehérvár, Hosszúsétaér 4-6. Telephone: 06-22-510-310
Email: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu
Conciliation body of the Győr-Moson-Sopron county
Address: Győr
Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Contact :
Address: 9021 Győr, Szent István út 10/a. Telephone: 06-96-520-217
Email: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu
Conciliation body of the department of Hajdú-Bihar
Address: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Contact :
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710 06-52-500-710
Email: bekelteto@hbkik.hu Website: hbmbekeltetes.hu
Online Dispute Resolution Platform
Pest County Conciliation Body
Address: Budapest Jurisdiction: Pest County
Contact :
Address: 1055 Budapest, Balassi Bálint u. 25.IV/2. Tel: 06-1-792-7881
Email: pmbekelteto@pmkik.hu Website:panaszrendezes. hu
The European Commission has created a website where consumers can register to settle their legal disputes related to online purchases by filing a claim, thereby avoiding court proceedings. This allows consumers to assert their rights without, for example, being hindered by distance.
If you wish to file a complaint about a product or service purchased online and do not necessarily wish to go to court, you can use online dispute resolution methods.
On the portal, you and the professional against whom you have filed a complaint can jointly choose the method of resolving the dispute.
the body you intend to contact to handle the complaint.
The online dispute resolution platform is available at : https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
FansBRANDS® - Official Motorsport Fan Store
In accordance with paragraph (1) of Section 1 of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), the Website is considered copyrighted material and, therefore, all its parts are protected by copyright. In accordance with paragraph (1) of Article 16 of the Copyright Act, the unauthorized use of graphic and software solutions, computer programs of the Website, or the use of any application that can be used to modify the Website or any part of it is prohibited. Any material from the Website and its database may only be used, even with the written consent of the rights holder, with reference to the Website and the source. The rights holder is: Pit Box Kft.
Fogyasztó Barát ratings
We inform buyers that the seller uses the Fogyasztó Barát rating system on its website. The rating system does not allow for the rating of individual products, but only the seller (the online store). The following technical measures of the rating system ensure that only real customers can submit ratings:
- The system operates independently of the online store that uses it, so that the WIDGET for the review opens after purchase and the reviews are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
- Additionally, reviews can only be submitted by actual customers, by sending an email after purchase to the email address provided to Fogyasztó Barát.
The online store that uses the rating system does not have the technical ability to delete ratings or reviews.
As a result, the system only contains ratings and reviews from real customers and displays both positive and negative reviews without any distinction.
Other reviews
What fans think about us
We never hide: evaluate us anytime, anywhere. In fact, when we have the change, we always ask everyone to evaluate us, and to write to us if they encounter any problems. We can only change and progress if we pay attention to criticism ;-)
The rankings below weren't invented by us; you can find each of them at the official source. And many more ;-) It's impossible for so many people to be wrong...
You can also write about us or read other opinions on the following channels: Trustindex.io - https://www.trustindex.io/reviews/www.fansbrands.hu
Trustpilot.com - https://www.trustpilot.com/review/www.fansbrands.com Google - https://g.page/r/CY3Sy7_I1tthEB0/review
Facebook - https://www.facebook.com/fansbrands/reviews/?ref=page_internal
Severability, Code of Conduct
If any part of the GTC is legally incomplete or ineffective, the other parts of the contract shall nevertheless remain valid and the relevant laws shall apply instead of the ineffective or incorrect part.
The seller does not have a code of conduct in accordance with the law on the prohibition of unfair commercial practices towards consumers.
Information on the operation of the product containing digital elements and on the applicable technical protection measures
The availability of the servers providing the data on the website is greater than 99.9% per year. All data content is regularly backed up, so that in the event of a problem, the original data content can be restored. The data displayed on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and the hardware support integrated into the processor is used to encode it.
Information on the essential properties of the products
Information on the essential properties of the products available for purchase on the Website is provided in the description of each product.
Correction of data entry errors - Responsibility for the accuracy of the data provided
During the ordering process, before finalizing your order, you can change the data entered at any time (by clicking the "back" button on the browser, the previous page will open, so the data entered can be corrected even if you have already moved to the next page). Please note that it is your responsibility to ensure the accuracy of the data you enter, as the products will be invoiced and delivered based on the data you provide. Please also note that an incorrectly entered email address or the entire storage space connected to the mailbox may result in the failure to deliver the confirmation and prevent the conclusion of the contract. If the buyer has finalized the order and discovers an error in the data provided, he must initiate the modification of the relevant order as soon as possible. The Buyer may indicate his intention to modify the erroneous order by email sent from the email address provided by the Buyer when placing the order or by telephone.
Use of the website
The purchase is not subject to registration.
FansBRANDS® - Official Motorsport Fan Store
Product selection
By clicking on the product categories on the website, you can select the desired product family and the individual product within it. By clicking on each product, you will find the product's photo, reference, description, and price. When purchasing, you must pay the price indicated on the website.
Add products to cart
After selecting the product, you can place the items, in the desired quantity, in your shopping cart by clicking on the "Add to cart" button, without obligation to purchase or pay, as adding products to the cart does not constitute an offer.
We recommend that you place products in the shopping cart even if you are not sure whether you want to buy them or not, as this will give you an overview of the items you have selected at any given time and allow you to view and compare them on your screen with just one click. The contents of the shopping cart can be freely changed until the order is finalized - until you click the "Submit Order" button -, i.e. you can remove items from the shopping cart or place others in the shopping cart.
You can add additional items to the cart as you wish or change the quantity of the items.
If you add the selected product to your cart, a separate window will open stating "Product has been added to your cart." If you do not wish to select any more items, click the "Go to Cart" button. If you wish to review the selected product or add more products to your cart, click the "Back to Products" button.
Shopping cart view
While using the website, you can check the contents of your shopping cart at any time by clicking the "Your Cart" button at the top of the page. This gives you the option to remove items from your cart or change the desired quantity. After clicking the "Update Cart" button, the system will display the information corresponding to the data you have modified, including the price of the products added to your cart.
If you do not wish to select any other items, you can continue your purchase by clicking the "Proceed to checkout" button.
Provide customer data
After clicking the "Proceed to checkout" button, the contents of your shopping cart will be displayed, along with the total purchase price to be paid if you purchase the selected products. Please select an option in the "Delivery options" box, depending on whether you wish to collect the ordered products yourself (pick-up) or request delivery. If you choose delivery, the system will indicate the delivery costs to be paid when you place your order.
You can enter your email address in the "User Data" text box and your full name, address, and phone number in the "Billing Data" text box. In the "Delivery Details" text box, the system will automatically save the data provided in the "Billing Details" box. If you want the delivery to be made to a different address, uncheck the corresponding box. You can enter other information in the "Additional Details" text box.
Review of your order
After completing the text fields above, you can continue the order process by clicking the "Continue" button, or you can delete/change the previously entered data by clicking the "Cancel" button, and you can return to the contents of the shopping cart. After clicking the "Continue" button, you will arrive at the "Order Review" page. There you will find the summary of the data previously provided, including the contents of your shopping cart, user, billing and delivery data, as well as the amount to be paid (you can no longer change this data unless you click the "Back" button).
Finalize the order (make an offer)
If you have ensured that your shopping cart contains the products you wish to purchase and that your details have been entered correctly, you can complete your order by clicking the "Pay Now" button. The information entered on the website does not constitute an offer by the seller to conclude a contract. In the case of orders placed under these General Terms and Conditions, you are the author of the offer.
By clicking the "Pay Now" button, you expressly acknowledge that your offer is deemed to have been made and that your declaration, provided it is confirmed by the seller in accordance with these Terms and Conditions, entails a payment obligation. You will be bound by your offer for a period of 48 hours. If your offer is not confirmed by the seller in accordance with these Terms and Conditions within 48 hours, the commitment period for your offer will expire.
Processing of the order, conclusion of the contract
You can place your order at any time. The seller will confirm your offer no later than the next business day after you submitted your offer. The contract is concluded when the confirmation email sent by the seller is made available to you in your email system.
Payment methods
Bank transfer
You can pay the price of the products by bank transfer.
Cash payment
If you wish to pay the order value upon receipt of the package, please select the "Cash on Delivery" payment method.
Payments by bank card
In our online store you can pay quickly and securely by credit card.
PayPal
PayPal is available to customers in over 200 countries as a simple and secure payment method.
PayPal offers several advantages that make online shopping easier and faster, while ensuring the security of your banking information:
An email address and password. That's all you need to pay or make a bank transfer through PayPal. You can leave your bank card in your wallet.
You don't need to deposit money into your PayPal account to pay. You just need to link your credit card to your PayPal account, and you only need to do this once, at the beginning of the process.
PayPal is a globally recognized payment method that guarantees secure transactions and allows you to pay for products online in 26 different currencies.
Join PayPal and make your online payments easier.
Wordline Six payment service
FansBRANDS® - Official Motorsport Fan Store
Online payment solution.
More information: https://www.six-payment-services.com/en/home.html
Stripe
You can select the Stripe payment solution in the online store.
For more information about Stripe in English, please visit this website.
Delivery methods, delivery costs
GLS courier service
Your package will be delivered by the GLS courier service.
For further information, please visit the website : https://gls-group.com/EN/fr/a-propos-de-gls/nous-contacter/
GLS boarding points
Home delivery by courier is the most popular delivery method for online purchases, but the number of those choosing in-person pickup is increasing every year. Customers can conveniently pick up their ordered products at GLS collection points, where they can pay in cash, according to their daily schedule.
GLS collection points are located in easily accessible locations, such as shopping malls, gas stations, bookstores, or other busy stores. Most of them are open until late, even on weekends, which is convenient for customers who want to collect or send parcels. GLS sends an email or SMS to notify the customer of the arrival of their parcel. The customer can collect their parcel at any time within 5 working days, taking into account the opening hours of the respective collection point.
Home delivery by UPS standard shipping service
FansBRANDS® - Official Motorsport Fan Shop Only in the European Union.
Delivery time: 4-8 working days
Free delivery from 150€.
For further information, please visit the website.
Home delivery by GLS in the EU
FansBRANDS® - Official Motorsport Fan Store
Shipping time 2 to 9 business days.
Your package will be delivered by GLS employees to the specified delivery address. You will receive an email notification regarding the delivery details.
For further information, please visit the website.
Deadline for execution
The general deadline for order execution is a maximum of 30 days from order confirmation. In the event of a delay by the seller, the buyer has the right to set an extension. If the seller fails to meet the extension, the buyer may withdraw from the contract. Delivery times, which may differ from the general delivery time, are always indicated for each delivery method.
Reservation of rights, ownership clause
If you have previously ordered products but have not received or collected them (excluding any case where you have exercised your right of withdrawal), or if they have been returned to the seller as "unclaimed", the seller will only execute your order on condition that you pay the full purchase price and delivery costs in advance.
The Seller may withhold delivery of the Product until it has ensured that the price of the Products has been successfully paid using the electronic payment solution (including the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer's Member State, and the Seller does not receive the full amount of the purchase price and delivery costs due to conversion costs, and other administration costs, and the Seller does not receive the full amount of the purchase price and delivery costs due to conversion costs, and other administration costs).
commissions and bank charges). If the price of the Product has not been paid in full, the Seller may call on the Buyer to complete the purchase price.
Selling beyond borders
The Seller does not distinguish between Buyers who purchase through the Website in Hungary and those who do so outside Hungary but within the European Union. Unless otherwise provided in these General Terms and Conditions, the Seller ensures delivery/collection of Products within Hungary.
The provisions of these General Terms and Conditions also apply to purchases made outside Hungary. For the purposes of this section, "buyer" means a consumer who is a citizen or resident of a Member State or a company established in a Member State, and who purchases products or uses services within the European Union for the sole purpose of end use. "Consumer" means a natural person acting outside the scope of his or her trade, business, craft, or profession.
The language of communication and purchase is mainly Hungarian, the seller is not obliged to communicate with the buyer in the language of the buyer's Member State.
The seller is not obliged to comply with non-contractual requirements, such as labelling requirements or sector-specific requirements, prescribed by the national law of the buyer's Member State in relation to the products concerned, nor to inform the buyer of these requirements.
Unless otherwise provided, the seller applies the VAT prescribed in Hungary for each product. The buyer may exercise his or her remedies in accordance with these General Terms and Conditions.
If an electronic payment solution is used, payment will be made in the currency specified by the seller,
The Seller may withhold delivery of the Product until it is satisfied that the price of the Products and the delivery costs have been fully and correctly paid using the electronic payment solution (including the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery costs) in the currency of the Buyer's Member State, and the Seller does not receive the full amount of the purchase price and delivery costs due to conversion costs, and other bank commissions and fees). If the price of the Product has not been fully paid, the Seller may request the Buyer to complete the purchase price.
In order to ensure delivery of the product, the seller offers non-Hungarian buyers the same delivery options as Hungarian buyers.
If, in accordance with the General Terms and Conditions, the buyer has the option to request delivery of the product to the territory of Hungary or to the territory of any other EU Member State, non-Hungarian buyers may also opt for any delivery method indicated in the General Terms and Conditions.
If, in accordance with the General Terms and Conditions, a buyer can choose the collection option to collect the product, non-Hungarian buyers can also choose this option.
Otherwise, the buyer may request to arrange transport of the product at his own expense. Hungarian buyers are not allowed to choose this option.
The Seller will execute the order after payment of the delivery costs. If the Buyer does not pay the delivery costs to the Seller or if the Buyer does not arrange the transport of the product himself until a pre-arranged date, the Seller will terminate the contract and refund the Buyer the purchase price paid in advance.
Consumer information
Information on the right of withdrawal of individual buyers
According to Article 8:1, paragraph 1, point 3 of the Hungarian Civil Code, only natural persons acting outside the scope of their profession, occupation or business activity can be considered as consumers; legal entities are therefore not entitled to exercise the right of withdrawal without justification.
Pursuant to Article 20 of Government Decree 45/2014 (II. 26.), consumers have the right to withdraw without justification. Consumers may exercise their right of withdrawal within a certain period, which begins on the date of entry into force of Article 20 of Government Decree 45/2014 (II. 26).
- (a) in the case of contracts for the sale of products,
- (aa) on the date on which the product,
- (ab) in the case of the sale of several products, where each product is delivered on a different date, the date of the last delivery of the product
is received by the consumer or by a third party, other than the carrier, designated by the consumer, when this period is 180 days.
The withdrawal period provided for by Government Decree 45/2014. (II. 26.) is 14 days, and the additional withdrawal period is voluntarily initiated by the seller in these General Terms and Conditions, in addition to the period prescribed by law.
The provisions of this section do not affect the consumer's right to exercise his right of withdrawal provided for in this section also during the period between the day of conclusion of the contract and the day of receipt of the product.
If the offer to conclude a contract has been made by the consumer, the consumer has the right to withdraw, which ends the period of validity of the offer to conclude the contract.
Declaration of withdrawal, exercising the consumer's right of withdrawal or termination
The consumer may exercise his right under Article 20 of Government Decree 45/2014 (II. 26.) by a clear declaration in this regard or by using the declaration template which can also be downloaded from the website.
Validity of the consumer's withdrawal declaration
The right of withdrawal is considered to have been exercised in good time if the declaration is sent by the consumer within the appropriate period. This period is 180 days.
In the event of written withdrawal or termination, it is sufficient to send the declaration of withdrawal or termination within 14 days.
The withdrawal period provided for by Government Decree 45/2014. (II. 26.) is 14 days, and the additional withdrawal period is voluntarily initiated by the seller in these General Terms and Conditions, in addition to the period prescribed by law.
It is the consumer's responsibility to prove that he has exercised his right of withdrawal in accordance with this provision.
After receipt, the seller is obliged to confirm the buyer's declaration of withdrawal on an electronic data medium.
The seller's obligations in the event of withdrawal by the consumer
The seller's obligation to reimburse
If, in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the consumer terminates the contract, the
The Seller shall refund the full amount paid by the Buyer as consideration within 14 days, including any costs incurred in connection with the performance, such as delivery costs. Please note that this provision does not apply to additional costs incurred due to the choice of a delivery option other than the least expensive standard delivery method.
The terms of execution of the seller's repayment obligation
In the event of withdrawal or termination exercised in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the seller shall reimburse the refundable amount to the consumer using the same payment method used by the consumer. With the express consent of the consumer, the seller may use another payment method, without any additional costs being charged to the consumer. The seller is not liable for delays resulting from the incorrect and/or inaccurate provision of the bank account number or postal address by the consumer.
Additional costs
If the consumer has expressly chosen a delivery method other than the least expensive standard delivery method, the seller is not obliged to reimburse the costs incurred as a result of this choice. In this case, our obligation to reimburse will only apply to the standard delivery costs indicated.
Right to suspend execution
The seller may withhold the amount owed to the consumer until the latter has returned the product or proven beyond doubt that he has returned it; between these two dates, the first one must be taken into account. We cannot accept shipments by cash on delivery or payment service by the recipient.
Consumer obligations in the event of withdrawal or termination
Product Return
If, in accordance with Article 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, he is obliged to return the product or hand it over to the seller or to the person designated by the seller to accept the products, without delay and at the latest within fourteen days of notification of the withdrawal. The obligation to return is considered fulfilled on time if the consumer sends the product before the deadline expires.
cover the direct costs associated with returning the product
The direct costs of returning the product are borne by the consumer. The product must be sent to the seller's address. If, after the start of performance, the consumer withdraws from the contract for the provision of services concluded off-premises or at a distance, he is obliged to pay the company a fee proportional to the service provided up to the date of notification of the withdrawal. This proportional amount payable by the consumer must be determined on the basis of the total amount of the consideration set out in the contract, adding applicable taxes. If the consumer proves that the total amount thus determined is excessively high, the proportional amount must be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept shipments by cash on delivery or payment service by the recipient.
Consumer liability for depreciation
The consumer is liable for any depreciation resulting from any use exceeding that necessary to determine the nature, properties and functioning of the product.
The right of withdrawal cannot be exercised in the following cases:
The seller expressly notes that you cannot exercise your right of withdrawal in the cases listed in paragraph (1) of Article 29 of Government Decree 45/2014 (II.26.):
- after the complete execution of the service, however, if the contract provides for a payment obligation for the consumer, this exception can only be invoked if, before the start of the execution, the consumer has expressly consented and acknowledged the fact that he will lose his right of withdrawal as soon as the contract is fully executed by the company;
- with regard to products or services whose price or costs depend on fluctuations in the financial market which cannot be influenced by the company and which are possible even during the period set for exercising the right of withdrawal;
- in the case of non-prefabricated products which have been manufactured on the basis of the instructions and express request of the consumer, or in the case of products which have clearly been adapted to the consumer;
- in the case of perishable or short-lived products;
- in the case of products whose packaging is closed and which, for reasons of health protection or hygiene, cannot be returned once opened after delivery;
- in the case of products which, due to their nature, are inseparably mixed with other products after delivery;
- in the case of alcoholic beverages whose real value depends on the fluctuation of the financial market which cannot be influenced by the company, and whose price was agreed by the parties when concluding the sales contract, but the contract will not be executed until after the thirtieth day from the conclusion of the contract;
- in the case of service contracts where the company contacts the consumer at the latter's express request in order to carry out urgent repair or maintenance work;
- in relation to the sale and purchase of audio and video recordings in sealed packaging, or copies of computer software, if the consumer has opened the packaging after delivery;
- in respect of newspapers, magazines and periodicals, except for subscription contracts;
- in the case of contracts concluded at a public auction;
- except for accommodation services, in the case of contracts for the provision of accommodation, transport, car rental, catering services or services related to leisure activities, if a deadline or time limit has been set for performance in the contract;
- in respect of digital content supplied on a non-physical data carrier, if the seller has commenced performance with the express prior consent of the consumer and if the consumer, at the same time as giving such consent, has acknowledged the fact in a statement indicating that he would lose his right of withdrawal as soon as performance has commenced, and if the business has sent a confirmation to the consumer.
Information on product liability and the implied warranty regarding the guarantee of conformity of products in the case of contracts concluded with consumers
This section of consumer information has been drawn up on the basis of paragraph (3) of Article 9 of Government Decree 45/2014 (II.26.), with regard to Annex No. 3 of this Decree.
The rules applicable to buyers who are not consumers are the subject of a separate chapter.
Requirement of performance of the contract in the case of consumer contracts
Requirement of contractual performance in general in the case of products and products containing digital elements sold under a consumer contract
At the time of execution, the products and execution must meet the requirements of Government Decree 373/2021 (VI.30.).
For the service to be contractual, the product which is the subject of the contract must
conform to the description, quantity, quality and type defined in the contract, have the functionality, compatibility, interoperability and other properties determined in the contract
be suitable for any use specified by the consumer, which the consumer has brought to the seller's attention at the latest upon conclusion of the contract, and which the seller has accepted
have all accessories and user manuals specified in the contract, including commissioning instructions, installation instructions and customer support service, and
provide the updates provided for in the contract.
For the service to be contractual, the product which is the subject of the contract must also
be adapted to the objectives set for the same type of products by law, technical standards or, in the absence of technical standards, by the code of conduct in force
conform to the quantity, quality, performance and other properties that the consumer can reasonably expect, in particular in terms of functionality, compatibility, accessibility, continuity and safety, which is usual for the same type of goods, taking into account public statements, in particular those made in an advertisement or on a label, by the seller, his representative or any other person involved in the sales chain, on the specific properties of the products
include all accessories and instructions that the consumer would reasonably expect, including packaging and installation instructions, and
be consistent with the properties and description of the product presented as a sample or model, or made available as a trial version by the company before the conclusion of the contract.
The product shall not conform to the above-mentioned public statements if the seller proves that
she was not and need not have been aware of the relevant public statement
the relevant public statement has been appropriately corrected up to the conclusion of the contract, or
the relevant public statement could not have affected the rights holder's decision to enter into the contract.
Requirement of contractual performance in the case of sale of products under a consumer contract
The seller's service is defective if the defect in the product results from unprofessional commissioning, provided that
- the commissioning is part of the sales contract and has been carried out by the seller or the responsibility is assumed by the seller in this regard; or
- commissioning was to be carried out by the consumer, and the unprofessional commissioning results from deficiencies in the commissioning instructions provided by the seller or, in the case of products containing digital elements, by the provider of digital content or digital services.
If, under the sales contract, the commissioning of the product is carried out by the seller or if responsibility is assumed by the seller in this regard, the performance is considered completed by the seller upon completion of the commissioning.
If, in the case of a product containing digital elements, the sales contract provides that the digital content or digital services must be provided continuously for a specified period, the seller is liable for the defect in the product related to the digital content if the defect appears or becomes detectable within two years of delivery of the product in the case of a continuous service provided for a period not exceeding two years.
Requirement of contractual performance in the case of sale of products containing digital elements under a consumer contract
In the case of products containing digital elements, the seller shall ensure that the consumer is informed and receives updates concerning the digital content of the product or the digital service linked to it, including security updates, when the updates are necessary to maintain the contractual nature of the product.
The seller ensures the availability of updates for a period of
which the consumer can reasonably expect taking into account the type and purpose of the product and digital elements, as well as the individual circumstances and the nature of the contract, if the sales contract provides for the sole supply of the digital content or digital service; or
two years from delivery of the product, in the case of continuous service for a period not exceeding two years, if the sales contract provides for the continuous supply of digital content for a fixed period.
If the consumer, within a reasonable time, does not install the updates made available to him, the seller will not be liable for the defect in the product provided that the defect results exclusively from the absence of the update in question, also provided that
- the seller has informed the consumer of the availability of the update and the consequences of the consumer not installing it; and
- the failure of the consumer to install the update or the defective installation of the update by the consumer is not attributable to shortcomings in the installation instructions provided by the seller.
No defective performance can be established if the consumer, when concluding the contract, received separate information that a certain property of the product differs from the properties prescribed in this document, and this difference was separately and expressly acknowledged by the consumer when concluding the contract.
Contractual performance requirements for digital content sold under a consumer contract in the event of sale
The seller provides the digital content to the consumer. In the absence of an agreement between the parties, the seller shall provide the consumer, without undue delay after the conclusion of the contract, with the latest digital content available at the time of signing the version of the contract.
The service is deemed to be completed if the digital content or - it is necessary for him to access or suitable for downloading - any solution for the consumer, or on a physical or virtual device selected by the consumer for this purpose.
The seller must ensure that the consumer is informed that the digital content is necessary to maintain the contractual nature of the service, and that the consumer receives those updates – including security updates – which are necessary to maintain the contractual nature of the service.
If, on the basis of the contract, the digital content is provided for a specific period of time and takes place continuously, with regard to digital content, the conformity of the performance with the contract must be provided for the entire duration of the contract. If the consumer does not install the updates provided by the seller within a reasonable time, the latter is not liable for the error of the service if it is only the relevant update arising from its lack of application, provided that
the seller has informed the consumer of the availability of the update and the consequences of its failure to install it by the consumer; and
failure to install the update by the consumer or incorrect installation of the update by the consumer is not due to the incompleteness of the installation instructions provided by the seller can be attributed.
Defective performance cannot be established if the consumer is separately informed, when concluding the contract, that a specific property of the digital content differs from that specified in these requirements, and if, when concluding the contract, the consumer must explicitly indicate that he accepts this discrepancy.
The seller provides an incorrect service if the fault of the digital content service is that the consumer results from its unprofessional integration into his environment, provided that the integration of the digital content was carried out by the seller, or that the integration was carried out by the seller under his responsibility; the obsession of the digital content must be integrated by the consumer, and the unprofessional integration by the seller was caused by deficiencies in the integration instructions provided by the consumer.
If the contract is for digital content or a digital service for a fixed period with continuous service, the seller is liable for the digital content in the event of a failure, if the failure occurs during the period specified in the contract.
or becomes recognizable.
If the contract relates to a single service or a series of individual acts of service, it must be presumed, until proven otherwise, that from the date of performance, within one year, the defect recognized by the consumer already existed at the time of performance. If it is not performed at the same time, the seller is at fault if he proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and that the contract informed the consumer of this in a clear and comprehensible manner before its conclusion.
The consumer is obliged to cooperate with the seller so that the latter - the technique from the point of view of available devices and requiring the least intervention for the consumer using it - can ensure that the cause of the error is the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate after the seller has informed him of this obligation in a clear and comprehensible manner before the conclusion of the contract, the consumer has the burden of proving that the defect recognized within one year after completion already existed at the time of completion, that the service affected by a recognized error during the contractual period, the service during the period of performance in accordance with the contract, was not in accordance with the contract.
Implied Warranty
When can you exercise your implied warranty rights?
In the event of defective performance by the seller, you may assert an implied warranty right in accordance with the provisions of the Hungarian Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.).
What rights do you have under your implied warranty claim?
At your option, you may assert the following implied warranties:
You may request repair or replacement, unless compliance with this warranty right is impossible or would entail disproportionate costs for the seller compared to the other solution. If you did not or could not request repair or replacement, you may request a proportional reduction in the price or, as a last resort, you may terminate the contract.
You have the right to change the warranty right you have chosen to another, but you must bear the cost of the change, unless it is justified or made necessary by the seller's behavior.
In the case of a consumer contract, unless proven otherwise, any defect found within one year of delivery of the product or the product containing digital elements is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect.
In the case of used products, warranty and compensation rights deviate from the general rules. Defective performance can also occur in the case of used products, but the circumstances on the basis of which the consumer could expect the occurrence of certain defects must be taken into account. Due to obsolescence, the occurrence of certain defects is becoming increasingly common and, therefore, a used product cannot be expected to be of the same quality as a newly purchased product. Therefore, the buyer can only assert warranty rights with regard to shortcomings beyond defects that result from the used nature of the product and that arise independently of this nature. If the used product is defective and the buyer, as a consumer, was informed of this defect at the time of purchase, the service provider is not liable for this defect.
The seller may refuse to bring the product into conformity with the contract if repair or replacement is impossible or entails disproportionate costs for the seller, taking into account all the circumstances, including the value represented by the product in perfect condition and the seriousness of the breach of contract.
The consumer, depending on the seriousness of the breach of contract, may claim a proportional reduction of the consideration or even terminate the sales contract if
the seller has not carried out the repair or replacement, or has carried out the repair or replacement but has not complied with, in whole or in part, the following conditions:
the seller takes back the replaced product at his own expense
if the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, was put into service before the defect became detectable, the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of the replacement or repaired product, or the assumption of the costs of such removal and putting into service.
the seller refused to bring the product into conformity with the contract
a repeated defect occurs in the service, despite the seller having attempted to make the product conform to the contract
the seriousness of the breach is such that it justifies an immediate reduction in the price or immediate termination of the sales contract, or
the seller has not undertaken to bring the product into conformity with the contract, or it is clear from the circumstances that the company will not bring the product into conformity with the contract within a reasonable time or without seriously harming the interests of the consumer.
If the consumer wishes to withdraw from the sales contract due to defective performance, the seller has the burden of proving the insignificance of the defect.
The consumer has the right to withdraw the remainder of the purchase price, in whole or in part, depending on the seriousness of the breach of contract, until the seller fulfills his obligation regarding the conformity of the service to the contract and the defective service.
As a general rule
the seller returns the replaced product at his own expense
if the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, was put into service before the defect became detectable, the obligation to carry out the repair or replacement includes the removal of the non-conforming product and the putting into service of the replacement or repaired product, or the assumption of the costs of such removal and putting into service.
The reasonable time for repair or replacement of the product is calculated from the moment the consumer notified the company of the defect.
The consumer makes the product available to the company so that it can carry out the repair or replacement.
The reduction in consideration is considered proportional if its amount is equal to the difference between the value of the product that the consumer would receive if the seller's service was contractual and the value of the product actually received by the consumer.
The consumer's right under the implied warranty to terminate the sales contract may be exercised by a legal declaration addressed to the seller and expressing the decision to terminate.
If the defective performance only concerns a certain part of the product delivered under the contract and the conditions for exercising the right to withdraw from the contract are met with regard to this part, the consumer may withdraw from the sales contract with regard to only the defective product, but he may also withdraw from the sales contract with regard to any other product acquired at the same time as the defective product if the consumer cannot reasonably be expected to keep only the products in conformity with the contract.
If the consumer terminates the sales contract in whole or in part for the products delivered under the sales contract,
the consumer returns the product concerned to the seller at the latter's expense, and
The seller shall immediately refund the consumer the purchase price paid for the product in question, upon receipt of the product or proof of return of the product.
How long do you have to enforce your implied warranty?
You are required to report the defect after detecting it without delay. A defect reported within two months of its detection is considered a defect reported without delay. However, please note that no right to the implied warranty can be invoked beyond the two-year limitation period which begins to run from the date of completion of the contract.
The limitation period does not include the duration of the repair during which the buyer cannot use the product in accordance with its intended use.
With respect to the part of the product that has been repaired or replaced, the limitation period for claims under the implied warranty begins to run again. This rule also applies when the repair results in the appearance of another defect.
If the subject of the contract between a consumer and a professional is a second-hand product, the parties may agree on a shorter limitation period, but no limitation period of less than one year may be validly stipulated in all cases.
Against whom can you assert your rights under the implied warranty?
You can assert your right to the implied warranty against the seller.
What are the other conditions for exercising your right to the implied warranty?
To assert your right to the implied warranty within one year of performance, there is no other condition than reporting the defect, provided you prove that the product was supplied by the seller. However, after the expiry of the one-year period from performance, you are required to prove that the defect you detected already existed at the time of performance.
Product liability
When can you exercise your product liability rights?
In the event of a defect in a material good (product), you may, at your option, assert the rights of implied warranty or product liability rights.
What rights do you have in your product liability claim?
In a product liability claim, you can only request the repair or replacement of the defective product.
In what cases is the product considered defective?
A product is considered defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the properties listed in the description provided by the manufacturer.
How long do you have to wait to assert your product liability claim?
You can assert your product liability claim within two years from the date the product was placed on the market by the manufacturer. After this period, you lose your right to assert a product liability claim.
Against whom and under what other conditions can you assert your right to product liability?
You can only assert your product liability claim against the manufacturer or distributor of a tangible good. When filing a product liability claim, you will need to prove that the product is defective.
In which cases is the manufacturer (distributor) exempt from product liability?
The manufacturer (distributor) will only be exempted from its product liability obligations if it is able to prove:
he did not manufacture the product or place it on the market in the course of his business activities, or
according to the state of the art, the defect was not detectable at the time the product was placed on the market, or
the defect of the Product results from the application of laws or regulatory provisions prescribed by the authorities.
The manufacturer (distributor) must only prove one of the above-mentioned causes.
Please note that you cannot simultaneously assert a claim under the implied warranty and a claim under product liability, in parallel, based on the same defect. However, if your claim under the implied warranty is successful, you may assert your right to product liability against the manufacturer with respect to the replaced product or its repaired parts.
Guarantee
In what cases can you exercise your warranty rights?
Pursuant to Government Decree 151/2003 (IX.22.) on the mandatory guarantee for certain durable goods, the seller has a warranty obligation with regard to the sale of new durable goods listed in Annex 1 to the Decree (e.g. technical goods, tools, machines), as well as their accessories and components within the scope specified by the Decree (hereinafter, for the purposes of this section, jointly referred to as consumer goods).
Rights arising from the warranty may be exercised by means of a warranty certificate, which may not be subject to the consumer returning the opened packaging of a consumer product. The warranty certificate, if not made available to the consumer, proves the conclusion of the contract and must be taken into account if the receipt confirming the payment of the consideration - with regard to the general sales tax invoice or the receipt issued by law.
- presented by the consumer. In this case, the rights arising from the guarantee may be exercised upon presentation of a receipt confirming payment of the consideration.
In addition, the seller may voluntarily discharge a warranty obligation, in which case he must provide a warranty statement to the purchaser who qualifies as a consumer.
The warranty statement must be made available to the consumer on a durable medium, at the latest at the time of delivery of the product.
The warranty statement must include the following:
a clear statement that if the product is delivered defective, the consumer has the right to exercise his implied warranty rights under the law free of charge, rights which will not be affected by the warranty
the name and address of the guarantor
the procedure to be followed by the consumer to assert his rights to the guarantee
the indication of the product covered by the guarantee, and
the conditions of the guarantee.
What are your rights under the mandatory guarantee and within what time limit can you exercise them? Warranty rights
Based on warranty rights, the buyer may request repair or replacement, claim a price reduction in cases provided for by law or, as a last resort, terminate the contract if the beneficiary has not undertaken the repair or replacement, or if he has not fulfilled this obligation within an appropriate period taking into account the interest of the rights holder, or if the interest of the rights holder in the repair or replacement has ceased.
The buyer may, at his choice, assert his right to repair directly at the seller's head office, at any establishment or branch, or at the repair service indicated by the seller on the warranty certificate.
Time limit for asserting the claim
Warranty claims may be made during the warranty period, in accordance with Government Decree 151/2003. (IX. 22.):
- one year for goods with a purchase price of HUF 10,000 but not more than HUF 100,000,
- two years for goods with a purchase price of HUF 100,000 but not more than HUF 250,000,
- three years for goods with a purchase price exceeding 250,000
Failure to comply with the above-mentioned deadlines will result in the forfeiture of warranty rights. However, in the event of repair of consumer goods, the warranty period is extended by the period during which the buyer cannot use the product for its intended purpose due to the defect, starting from the date of delivery for the purpose of repair.
The warranty period begins on the day the consumer goods are delivered to the buyer or on the day they are put into service if this has been carried out by the seller or his agent.
If the buyer has the consumer goods put into service more than six months after delivery, the start date of the warranty period is the day of delivery.
Rules for processing warranty claims
When arranging the repair, the seller shall endeavour to carry it out within 15 days. The repair period begins on the day the consumer good is accepted for repair.
If the duration of the repair or replacement exceeds fifteen days, the seller is required to inform the buyer of the expected duration of the repair or replacement.
If, during the first repair of the consumer goods during the warranty period, the seller finds that the consumer goods cannot be repaired, he is obliged to replace the consumer goods within eight days, unless otherwise instructed by the buyer. If replacement of the consumer goods is not possible, the seller is obliged, within eight days, to reimburse the buyer for the purchase price indicated on the proof of payment of the consideration for the consumer goods - invoice or receipt issued in accordance with the Value Added Tax Act - submitted by the consumer.
By accepting the T&Cs, the buyer also consents to receive the necessary information electronically or by another means that can prove receipt of the information by the buyer.
If the seller cannot repair the consumer goods within 30 days:
the repair may be carried out within a longer period, provided that the buyer has consented to this, or
if the buyer does not agree to carry out the repair within a longer period or if the buyer has not made any declaration in this regard, the consumer goods must be replaced within eight days following the unsuccessful expiry of the thirty-day period, or
If the buyer does not agree to carry out the repair within a longer period or if the buyer has not made a declaration in this regard, but replacement of the consumer goods is also not possible, the purchase price stated on the invoice or receipt for the consumer goods shall be refunded to the buyer within eight days following the unsuccessful expiry of the thirty-day period.
If the consumer goods are defective for the fourth time, the buyer is entitled to the following:
claim repairs from the seller, or
instead of asserting a claim for compensation, request from the seller a proportional reduction of the purchase price in accordance with point (b) of paragraph (2) of Article 6:159 of Act V of 2013 on the Hungarian Civil Code, or
instead of asserting a claim for repair, repair the consumer good or have it repaired at the seller's expense in accordance with point (b) of paragraph (2) of Article 6:159 of Act V of 2013 on the Hungarian Civil Code, or
If the buyer has not exercised these rights (repair, price reduction, repair of the consumer good) or has not made any declaration in this regard, the consumer good shall be replaced within eight days or, if replacement of the consumer good is not possible, the purchase price indicated on the invoice or receipt of the consumer good shall be refunded to the buyer within eight days.
Consumer goods covered by the mandatory warranty under Government Decree 151/2003, installed with a fixed connection, weighing more than 10 kg or not suitable for transport as hand luggage on public transport.
Transport must be repaired, with the exception of vehicles, at the place of operation. If the repair cannot be carried out at the place of operation, the company or, in the case of a complaint submitted directly to the repair service, the repair service will organize the dismantling and installation, as well as the delivery and return of consumer goods.
Exceptions to the warranty
The provisions herein under the heading "Rules for Handling Warranty Claims" do not cover electric bicycles, electric scooters, quads, motorcycles, mopeds, cars, caravans, campers, campers with trailers, trailers and motorboats.
In the case of these products as well, the seller is obliged to endeavour to respond to the repair request within 15 days.
If the duration of the repair or replacement exceeds fifteen days, the seller is required to inform the buyer of the expected duration of the repair or replacement.
What is the relationship between the warranty and other warranty rights?
Warranty rights exist in addition to guarantee rights (product liability and implied warranty), but a fundamental difference between general warranty rights and the guarantee is that the burden of proof is more favourable to the consumer in the case of the guarantee.
The seller's voluntary warranty commitment during the mandatory warranty period may not include conditions that are more disadvantageous to the consumer than the rights provided for by the mandatory warranty rules. After this period, the conditions of the voluntary warranty may be freely determined, but the warranty may not affect the consumer in this case either - which includes the existence of rights based on the ancillary warranty.
Request for replacement within three working days
The three-business-day replacement request also applies to purchases made in online stores. A three-business-day replacement request can be made for new consumer goods under Government Decree 151/2003. (IX. 22.) which stipulates that if a person submits a replacement request within three business days, the seller will consider the product to be defective at the time of sale and will replace it without delay.
In what cases is the seller exempt from his warranty obligation?
The seller will only be released from his warranty obligation if he proves that the cause of the effect occurred after the performance.
Please note that you cannot simultaneously assert a right to the implied warranty and a right to the warranty, or a right to product liability and a right to the warranty, on the basis of the same defect, but that you otherwise benefit from the rights arising from the warranty, independently of the rights to the warranty.
Information on product liability and implied warranty regarding the guarantee of product conformity in the event that buyers are not consumers.
General Rules of Implied Warranty Rights
A buyer who is not considered a consumer may assert, at his choice, the following implied warranty rights:
You can request either repair or replacement, unless compliance with your chosen warranty right is impossible or results in disproportionate costs for the seller compared to the other solution. If you have not requested or been able to request repair or replacement, you can request a proportional reduction of the consideration, you can repair the defect yourself or have it repaired at the seller's expense or, as a last resort, you can withdraw from the contract.
You have the right to a modification, unless it is justified or made necessary by the seller's behavior.
In the case of used products, warranty and compensation rights deviate from the general rules. Defective performance can also occur in the case of used products, but the circumstances on the basis of which the consumer could expect the occurrence of certain defects must be taken into account. Due to obsolescence, the occurrence of certain defects is becoming increasingly common and, therefore, a used product cannot be expected to be of the same quality as a newly purchased product. Therefore, the buyer can only assert warranty rights with regard to shortcomings beyond defects that result from the used nature of the product and that arise independently of this nature. If the used product is defective and the buyer, as a consumer, was informed of this defect at the time of purchase, the service provider is not liable for this defect.
For buyers who are not consumers, the time limit for asserting rights to the implied warranty is one year from the date of performance (delivery).
Product Liability and Warranty
Only buyers who are consumers have product liability rights and rights arising from the mandatory warranty.
If the seller offers a voluntary warranty for the product, he will indicate it separately when purchasing the product.
If the manufacturer provides a manufacturer's warranty that also covers buyers who are not considered consumers, these claims can be made directly to the manufacturer.