Information / Frequently Asked Questions

Our email address: hello@fansbrands.com

We will respond to you within one business day

You can contact us by phone during business hours (Monday to Friday), from 9:00 to 16:00 (UTC+2). Please do not send text messages as we cannot receive them, but if by any chance we do not answer the phone, we will call you back.

Our phone number is: +44 20 4525 6774

Contact us on WhatsApp! We will respond immediately during business hours. We will also respond to messages outside of business hours.

Official Information about FansBRANDS®
Feel free to check us out to ensure you only work with trusted companies. We don't hide any information from our fans. Here's the official FansBRANDS® data:

• Store Name: FansBRANDS®
  FansBRANDS® is an internationally registered trademark!
• Company name: Pit Box Kft. - this is the name that will appear on the invoice
• Company headquarters: Hungary, 2600 Vác, Rózsa Street 3/a, 1st floor, Gate 2
• Main activity: 4771. Retail sale of clothing
• Share capital: 3,000,000 HUF
• Tax identification number: 23163885-2-13
• European tax identification number: HU23163885
• Commercial register registration number: 13-09-144768

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• First, check your email client's SPAM and PROMOTION folders!
• If you can't find it, you probably entered the wrong email address.
• Contact us to correct your email address! In this case, don't forget to identify yourself with something, like your name and shipping address!

You can track the status of your order in your account.

To track your package, scroll down to the delivery methods!

To cancel your order, please contact our customer service in the Contact Us section!

You can cancel an order if it is not yet closed . If the order is completed and we have sent your package by mail, you can only return it.

If you do not receive your package, the system will automatically blacklist you, meaning you will only be able to place future orders by paying in advance. Thank you for your understanding.

• It is rare that, for some reason, you do not receive the product you expected. For example, the product is different from the product photo on the website, or the size on the packaging does not match the size on the label.
• It is also possible that the product was damaged during transport or has a manufacturing defect.
• In this case, please send a photo to sales@fansbrands.com and we will review the order!
• If, after preliminary investigation, we believe the complaint is justified, we will recover the product at our expense and send you a replacement product or refund you.

• The invoice will be sent to the email address indicated at the end of the order.
• Also check your SPAM and promotional folders!

Have you realized afterward that you ordered the wrong size, want to add something to your order, or perhaps weren't able to choose a gift?

• As long as your order is not complete , you can request a modification to your order.
• You can request a change of delivery address by contacting the courier service.
• You can also send an email, but during weekday business hours it is better to request a change by phone, as it will be processed more quickly.

• Delivery by UPS or GLS courier
• Delivery time in France: 3-5 working days
• Delivery costs in France: 9.9 EUR
• Free delivery from 150 EUR
• Customer service, order processing, and delivery are suspended on weekends and holidays.

You will find your parcel number in the email sent by the courier service.

• The courier's customer service team will be able to provide you with the parcel delivery details.
  
• GLS Parcel Tracking: Click here to check the delivery status of your parcel by entering your parcel number.
  
• UPS Package Tracking: Click here to check the delivery status of your package by entering your package number.
  
• GLS website, other contacts: click here
  
• UPS website, other contacts: click here

Are you sure you're late? Delivery times are based on business days. Courier services are not available on weekends, public holidays, or non-working days.

• You will find the parcel number in the email you received from the courier service.
  
• Use the parcel number to check the status of your parcel on the courier service website: GLS , UPS
  
• If several business days have passed since the last update, contact the carrier's customer service: GLS , UPS
  
• You can only track the status of your order on our website, which is closed when the package is handed over to the courier.

To change your delivery address, please contact the courier service.

• IMPORTANT! Please enter your email address and phone number correctly when ordering!
• Before delivery, the courier service will inform you by email of the expected delivery time.
• Contact the courier service using one of the contact details provided in the message.

• You cannot unpack the package until you receive it.
• If you are unsure of the contents of the package, if the packaging is damaged, or if you ordered fragile products, make a video of the unpacking to clearly show the products.
• In case of damage or shortage, the claim will be forwarded to the courier service and registration can speed up the assessment and contribute to the success of the procedure.

• The package will be returned to us.
• If you paid in advance, we will initiate the reimbursement with the relevant service provider.
• In accordance with the law, we will refund you the amount less the delivery costs.
• If the courier charges an additional amount for the return, we will also charge this amount to the customer, in accordance with the law.
• In the future, you will only be able to place an order in our store by paying in advance.

You can choose from the following payment options in our store:

• Bank card
• PayPal
• Instant transfer

• Beneficiary: Pit Box Kft.
• Bank name: UniCredit Bank
• Account number (IBAN): HU62 1091 8001 0000 0121 7111 0064
• SWIFT CODE (BIC): BACXHUHB

It is not possible to purchase on credit in our online store, but it is possible that if we receive more requests, we will set up some kind of credit facility.

Typical mistakes to make when paying online if you have chosen to pay by credit card or PayPal:

• Make sure your account has sufficient funds!
• Check your spending limits ! You may have exceeded your daily limit.
• You will then need some form of approval. This can be done through your bank's phone app. You can ask your bank for details on approval.
• For PayPal payments, the system will redirect you to the PayPal website. If you don't have a PayPal account, you can create one for free.
• IMPORTANT ! If you miss an online payment, the order will fail due to a timeout.

Follow the steps below if you want another product:

• Return the product.
• If you would like to send us a product.
• We will resend you the order of the product you want.

• If you are not satisfied with the product you received.
• If the size is not right when you try it on.
• If the product was damaged during shipping (to prove this, you will need to take a video of opening the package to show that you have inspected the products you received).
• If the product has a manufacturing defect, even though it has been inspected before the package was sent. This is a warranty issue .
• It is also a warranty issue if, despite using the product as directed, it is damaged in any way (e.g., the zipper breaks, the seams come loose).
• Damage resulting from improper use of the product that results in the product not being returned and will not be returned (e.g. worn or broken shoes, torn t-shirt, torn jacket, broken earplugs, t-shirts washed at inappropriate temperatures - discolored). Manufacturing defects are very easy to distinguish from non-manufacturing defects, so for these types of defects, do not return ANYTHING without prior consultation.

1. If you don't have it, download the return form ! Download it digitally (Adobe Acrobat Reader, fill-in function) or print it.
2. Pack the product with the completed return form (if you filled it out digitally, you can simply email it) ! Also pack the shoe box.
3. Please return it to the following address (this is the recipient) : Pit Box Kft. 2600 Vác, Rádi út 1-3.
4. Under no circumstances should you request a cash on delivery service! No cash on delivery packages will be accepted and will be returned to you!

Once we receive the package and have checked its condition and reconciled the details if necessary, we will initiate the refund with the financial service providers. The amount will be credited to your account within two weeks , as indicated by the bank.

• If you have any questions or are unsure, please contact our customer service! Phone: +44 20 4525 6774
• Return the gift you received! You can choose a new gift when ordering a replacement product. If you do not return the gift, we will not be able to refund you .
• Packages should be sent to the following address: Pit Box Kft. 2600 Vác, Rádi út 1-3 - (if you send it to the address on the invoice, no one will receive it).
• We do NOT accept COD packages! In this case, the package will be returned to you.
  We only accept returns of products in their original condition and with intact packaging. Products that are dirty, washed, smelly, torn, broken, wrinkled, or worn will NOT be accepted . If you send us such a product, we will resend it to you for 9.90 euros. If you cancel your order, you will NOT be refunded!
• Dirty shoes with dusty soles will NOT be accepted! If returning shoes, please pack the shoe box ! We will NOT accept a full shoe box, regardless of its contents!
• Return shipping costs are the customer's responsibility and cannot be refunded. Choose the cheapest supplier!
• If you have chosen to pay online, we will refund the value of the returned goods directly via your chosen payment platform.
• If you paid for your order by cash on delivery or bank transfer, please provide us with your bank account number and we will refund the value of the returned goods.
• The refund will be credited to your account within 14 working days of receipt of the returned goods.

When it comes to warranties, it's also important to understand proper usage. We've tried to gather all the relevant information and provide it to you in human language so you can keep the product you ordered in good condition for longer and be aware of the warranty. Here we go!

1 year FansBRANDS® warranty

Almost all products in the FansBRANDS® store come with a one-year manufacturer's warranty!

2-year hourly warranty

All FansBRANDS® watches (Ferrari watches) come with a 2-year manufacturer's warranty.

Practically everything: shoes, T-shirts, hats, sweaters, pants, etc., that is, all clothing. Plus accessories: handbags, purses, etc. Of course, there are things we cannot guarantee: books, perfumes, fragile items (mugs), etc.

In the latter case, as we've told you many times, the best solution is to take a video of yourself opening the package upon receipt. This is important because, for example, if a fragile product is damaged during transport, this is the only way to prove it. So, make a video!

This can be a tricky issue when it comes to clothing, but at FansBRANDS® we do our best to ensure that genuine warranty issues are handled properly .

I say "real" because, of course, many people try (in vain) to replace products that have been torn, washed - and not treated properly.

The warranty issue is always due to a manufacturer defect that occurs under normal use . A warranty issue is always due to a manufacturing defect that occurs under normal use. A manufacturing defect is a defect that was present at the time of sale but was not apparent upon inspection. Examples include a stitching, gluing, or material defect.

Many people want us to replace products for many reasons, but unfortunately, we also see many who have damaged them through their own fault. In almost every case, we can tell you what happened to the product, because at FansBRANDS®, we don't just sell them, we wear and use them every day and we know exactly what they are.

• A clean tear or break is not a warranty issue.
• For example, if you wash the product at a different temperature and the color runs off or the printed logos come off, despite the washing instructions, this is also not a warranty issue.
• If you do not use the product as intended, the warranty also does not apply. For example, our shoes are not suitable for playing football or sports - defects resulting from these activities are immediately detectable.

In extreme cases, some product parameters may differ from those described. In this case, we will replace it and cover the shipping costs!

• When the shoe size does not match the size indicated on the box. Change it!
• When the photo on the website does not match the product you received. Exchange (except for products with only illustrations, for example because they are not yet in production).

If the packaging is damaged and you believe your order is incomplete or damaged, DO NOT SEND THE PACKAGE!

If you receive it, make a video of the resolution! This is the only way to prove your case in case of an error.

IMPORTANT! For fragile products, regardless of the packaging, always record a video of the opening and inspection of the product. Otherwise, you will not be able to prove that the product was damaged during transport! We do not accept photos.

Buy Risk-Free with Our 180-Day Money Back Guarantee – Formula 1 Merchandise!

Get official merchandise from your favorite Formula 1 team risk-free! We now offer a 180-day money-back guarantee on all online purchases!

Why Buy From Us?

• Complete Peace of Mind : We make your purchases completely risk-free. If for any reason you are not satisfied, simply return the product within 180 days and we will refund the full purchase price.
• Official Formula 1 Merchandise : Our collection includes official merchandise from the most popular Formula 1 teams, such as Ferrari, Red Bull Racing, Mercedes AMG Petronas and McLaren.
• Quick and Easy Returns : Our returns process is quick and easy. Simply contact us and we'll take care of everything.

How does it work?

1. Shop with Confidence : Browse our collection and choose official merchandise from your favorite Formula 1 team.
2. Try them at home : Enjoy your new Ferrari, Red Bull Racing, Mercedes AMG Petronas or McLaren products at home, worry-free.
3. Not Satisfied? No problem! Simply return the product within 180 days and you'll get your money back.

You Have Nothing to Lose!

Don't miss this exceptional opportunity! Buy now and enjoy peace of mind with our 180-day money-back guarantee.

Buy from us because you are our priority!

- Shoe labeling

We try to display as much information as possible about each shoe on the website. You will also find details on the shoe box. The shoe label will include the following information:

• The place of origin - where the shoe was made.
• Model number - or product code of the shoe, which you can also find on the website.
• Shoe size number - UK (UK), EUR (European), US (US) sizes and centimeters are usually indicated, as shown in our size chart and size selector.

- Main materials of the shoe

The shoes available in the FansBRANDS® online shop are mainly made of imitation leather or textiles. Of course, you can also find leather and suede shoes, and we may also offer higher-quality, more expensive shoes on our website. If you cannot find relevant information on a particular product, please do not hesitate to contact us by phone or email!

Above

Lining and top lining

Sole

Leather (natural leather)

Coated leather

Textile

Other materials

- Purpose of the shoe

Not all shoes are suitable for all situations. For example, you wouldn't use our Drift Cat shoes for hiking. And generally speaking, none of our shoes are suitable for playing football! Defects resulting from improper use are not covered by the warranty . At FansBRANDS®, you'll find the following types of shoes:

• Sports shoes, handball shoes, thermal shoes : for indoor use only.
• Sports shoes, basketball shoes, thermal shoes : for indoor use only.
• Sports shoes, running shoes : can be used outdoors and indoors.
• Sports shoes, running shoes, outdoor : for outdoor use.
• Sports shoes, tennis shoes : can be used indoors or outdoors.
• Sports shoes, fitness shoes : for indoor use only.
• Sports shoes, hiking shoes : to be used for hiking, trekking.
• Leisure footwear : footwear that is not intended to be worn regularly and that can be used for recreational and non-competitive sporting activities: its material composition, the design of the upper, the design of the upper part, the lower structure, except in winter climatic conditions, specifically allows for active physical activity.
• Regular spring/fall shoes : shoes that, except in winter weather conditions, can be worn for an extended period.
• Summer shoes for regular wear : shoes whose materials and construction allow the foot to breathe better.
• Slippers : Footwear, usually consisting only of a toecap or straps, suitable primarily for casual wear at home or on the beach, possibly fashion footwear.
• Extreme fashion shoes : shoes with a special construction and/or a narrow and short sole and/or a specific cut and/or a very different color and/or a special material composition, etc.

- Cleaning, maintenance

Maintenance involves cleaning shoes of dirt, treating the color and upper with various agents, improving their appearance, regenerating, and preparing them for further use. Sometimes, treatment also aims to preserve or improve other characteristics of the footwear.

• Remove light soiling from leather uppers (natural grain) using a soft cloth and a soft-bristled brush, and heavier soiling using a leather eraser , both when dry. Apply a thin layer of shoe polish in the same color as the leather, possibly colorless, to the clean, dry surface and buff after a few minutes. A silicone-based self-polishing product can be used if necessary. Never clean leather shoes when wet or with water!
• Remove light soiling from coated leather uppers with a soft cloth, then treat them with a care product recommended for this material.
• Remove light dirt from suede or nubuck uppers with a soft-bristled brush. The surface can be evened out with a rubber shoe brush (pull in one direction only!). Heavier dirt can be removed with a leather eraser . It is then advisable to rub the shoe with a suede-nubuck cleaning sponge . Finally, spray the entire upper evenly with a nubuck velvet spray in the same color as the upper!
• Oily leather : clean as described for suede, maintain with oily shoe polish or grease .
• Patent leather : Remove dirt with a soft bristle brush or a slightly damp soft cloth, polish with a soft cloth after drying. You can use a patent leather cleaner , but do not use shoe polish!
• Synthetic leather : Wipe off dirt with a warm cloth dampened with clean water, dry away from radiant heat, then polish with a soft cloth! You can also use the shampoo recommended for artificial leather described in the instructions. Do not use shoe polish!
• Textiles : Use a soft-bristled brush - reserved for this purpose - to remove dust and dirt. In case of heavier soiling, it is recommended to use a special textile shampoo , following the instructions.
• Combination upper - multi-fabric : Clean and care for the fabric as recommended, taking care not to contaminate the part of the fabric not being cleaned. If the materials are very different, you can use a shampoo formulated and recommended for footwear , as described in the care instructions.
• For the care of the upper of shoes with a GORE-TEX membrane or a similar membrane, use only products recommended by the manufacturer.
• Linings : If it is necessary to clean the linings, do so according to the label and lining material, as described in upper materials.
• Soles : Clean them with a stiff brush when they are dry! If they remain dirty, you can wipe them with a damp cloth, but be careful not to dirty the upper!

- Some tips and warnings

Do not neglect the following points, as they could damage your shoes!

• The shoes we sell are not intended to be waterproof unless otherwise stated. Shoes with nubuck, suede, and textile uppers are not waterproof!
• Wear closed shoes and socks only!
• When taking off or putting on shoes, always loosen or close the fasteners (laces, Velcro, buckles, etc.), as the bark may be damaged.
• Tighten the closures so that the heel moves as little as possible in the shoe to avoid damaging the lining.
• To put on the shoe, use a shoehorn!
• After use, polish the shoe or fill the head with paper to smooth out creases!
• Dry wet shoes - whether shampooed or padded - in a ventilated area away from radiant heat.
• It's very important to change your shoes every day, if possible! Feet that don't sweat also produce sweat, which is absorbed by the lining (the flesh side of the upper skin in the case of unlined shoes). It must be able to wick it away, which means resting and airing the shoe. Otherwise, the materials will deteriorate prematurely.
• The embroidered parts are very fragile!
• Wear shoes appropriate for the weather conditions!
• If the shoe has a small defect, have it repaired immediately to avoid possible damage!

- Introduction to the user guide

When shopping, it is particularly important to choose clothing products based on their use (sport, leisure) and the sport practiced, taking into account the requirements of the latter.

It is therefore important to carefully read the information on the labels (sewn-in labels and hang tags) before purchasing and ask us for advice.

- Labeling and composition

For clothing products, the information you need is found in two places: on the sewn-in label and on the hang tag (and, for some products, on the packaging where permitted).

The information on the product is as follows:

• the raw material composition of the product
• size indication
• manipulation symbols
• the name of the product
• the identification mark (which is an item number in addition to the brand name)

- Information on the sewn-in label

Composition of raw materials:

• Cotton = cotton
• Viscose = viscose
• Polyester = polyester
• Polyamide = polyamide
• Acrylic = polyacrylic
• Wool = wool
• Elastane = polyurethane elastane, elastic fiber)
• Duck down = duck down
• Duck feather = duck feather

Size indication:

Please carefully study the size numbers on the product, as some may be familiar to you. We use size indications from several countries for our products.

For example :

US (United States of America): L, CAN (Canada): G, D (German): 40, UK (United Kingdom): 14, F (French): 42, E (Spanish): 44, I (Italian): 44.

The women's size guidelines listed cover the same anatomical size, based on the size guidelines of different countries. The same applies to our men's products. Our sales staff can also provide further information on this.

Built-in processing symbols:

The numbers in the washing symbol indicate the maximum permitted temperature for wet processing. The hand symbol only allows hand washing at a maximum temperature of 40°C. There are higher washing temperatures than those indicated, but the majority of our products can be washed at temperatures corresponding to those indicated above. An underscore below the symbol indicates gentle treatment, two adjacent underscores indicate very gentle treatment. A mark without an underscore but with a washing temperature indicates normal mechanical treatment.

Whitening indications:

The triangle with the symbol Cl (chlorine) indicates that chlorine bleaching is permitted.

Ironing related signals:

The permitted ironing temperature is indicated by one, two or three dots.

• One point allows an ironing temperature of 110°C, which is considered a normal ironing temperature for delicate synthetic fabrics.
• Two points allow an ironing temperature of 150°C at the soleplate.
• Three points allow an ironing temperature of 200°C.

Never play with the ironing temperature, as it is possible that due to certain finishes (e.g. heat-sensitive dyes, elastic fibers, etc.), the manufacturer specifies a lower temperature than usual to avoid damaging the material.

Instructions for dry cleaning:

• For the letter "A", all common solvents used in dry cleaning can be used.
• For the letter "P", perchloroethylene and other suitable solvents can be used.
• The letter "F" indicates the use of fluorine and gasoline.

Highlighting dry cleaning instructions means that the cleaning process is strictly limited in terms of water addition, drying temperature, and mechanical operations. Self-service laundry cleaning is not permitted in these cases.

Instructions for drying:

One dot in the symbol indicates a lower drying temperature, two dots indicate a higher drying temperature.

Important: Crossed-out symbols always indicate a prohibition, i.e. processing that is not permitted.

- User manual text

• It is advisable to wash colored products (except pastel colors) separately during the pre-wash, as this helps remove excess dye that may have spread onto the surface of the fabric without discoloring it when washed with other items.
• Linen trousers (and other similar products) with a finish that leaves marks should always be washed separately, inside out.
• However, products with reverse sides that have been washed on pile should not be washed inside out, as the short elementary fibers that escape from them may adhere to the surface of other garments washed together.
  The curls of looped surface products are reduced by washing and it is therefore recommended to wash them before the first collection.
• Immediately after swimming in the sea or thermal water, rinse your swimsuit under clean running water, then wash it at home with liquid detergent. Remove sunscreen with a mild detergent! Never dry your swimsuit in the sun or leave it wrapped in a towel for long periods! Concrete surfaces can damage the swimsuit fabric. Always sit or lie on a towel!
• Wash the feather bathrobe (if washable) according to the sewn-in treatment symbol! Always dry the product at room temperature, away from radiant heat, in a lying position. During drying, the product should be turned over several times and the feathers should be loosened. If the padding is dense to prevent the feather from migrating, shaking the feather may not loosen it sufficiently, in which case the feather should be gently "rubbed" into the flights. This operation may require considerable physical effort, but it will restore the coat to its original appearance.
• Always wash products with closed drawstrings or Velcro fasteners to avoid premature wear and tear and damage to other parts of the product caused by the fasteners.
• Depending on the composition of the raw material and the structure of the fabric, many sweaters can only be dried flat and in their shape to avoid any deformation. This is the case, for example, for sweaters made of pure wool or pure cotton, but it is also advisable to dry sweaters made of wool-acrylic blends this way.
• When washing wool and wool products, use only wool detergent.
• Printed designs cannot be ironed!
• Cotton-polyester blend T-shirts and sweaters naturally tend to pill. Pilling can be delayed and reduced by washing the reverse side (inside out) and ironing with a flat iron after drying.
• The surface of upholstery fabric products should be smoothed after washing, while still damp, by lightly brushing in the direction of the fibers. The surface of fleece fabric products should be smoothed after washing, while still damp, by lightly brushing in the direction of the fibers.

- IMPORTANT Information

• Handle all products only in accordance with the sewn-in handling markings and text instructions! Any other handling may damage the product and limit or void your warranty rights.
• Do not apply concentrated detergents or rinse aids to the product!
• Take special care when using products with color combinations or decorated with pastels, and use a mild detergent to prevent darker colors from bleaching lighter colors.
• Most clothing products today are easy to handle, including washing, so soaking them is generally not necessary. If you feel the product is dirtier, pre-wash it! Soaking, especially if the product has been in the washing solution for too long, can lead to stains.

Scuderia Ferrari Watch 2-Year Limited International Warranty

Scuderia Ferrari has always been proud of its passion for motor racing and its Italian roots. The Scuderia Ferrari Orologi collection of watches for men and women embodies the passionate enthusiasm and sophisticated style that fans of the revered team around the world crave. Congratulations on your purchase.

We are an environmentally friendly company. To protect trees and avoid using a lot of paper, we have posted information on watch installation, maintenance, and servicing, as well as warranty and service center information, at https://repairs.mgiservice.com/ferrari/

Please keep the dated invoice with the dealer's name and the watch's item number! This document is necessary and indispensable for warranty management. Do not dispose of the product in household waste! To protect the environment and human health, please take it to a designated collection point for proper recycling!*

Warranty repair conditions

Repairs to products under warranty are carried out during the warranty period by the warranty service designated by the brand representative (FansBRANDS®), to which the product is sent by the brand representative. Any warranty issues should be submitted to the seller for consultation and the product should be returned to the seller's address. FansBRANDS®, 2600 Vác, Rádi út 1-3 (Pit Box Kft.) .

Customer service contact: Tel: +44 20 4525 6774 Email: sales@fansbrands.com . Returning the product is the responsibility of the consumer. In addition to the product, please send the warranty booklet and invoice or a copy of it to the service center, as warranty repairs can only be carried out if these documents are present. What is covered by the warranty?

The manufacturer's warranty only covers the watch movement if the watch is proven to be defective. The product manufacturer will examine and decide whether the movement is actually defective or whether it was caused by misuse. Damage to the watch movement case, crystal, winding crown, or bracelet, as well as battery replacement, are not covered by the warranty. Furthermore, in the event of watch breakage, no warranty repairs will be accepted. Any watch repairs (battery replacement, bracelet repairs, etc.) must be carried out only by the designated warranty service (which, in Hungary, is always provided by FansBRANDS®); any repairs carried out elsewhere void the watch warranty.

If the watch structure is damaged or deteriorated, detailed information on how to repair it can be found on the manufacturer's website, accessible via the following link: https://repairs.mgiservice.com/ferrari/

The original English text can be found inside the watch box.