Delivery Information

• Delivery by UPS or GLS courier
• Delivery time in France: 3-5 working days
• Delivery costs in France: 9.9 EUR
• Free delivery from 150 EUR
• Customer service, order processing, and delivery are suspended on weekends and holidays.

You will find your parcel number in the email sent by the courier service.

• The courier's customer service team will be able to provide you with the parcel delivery details.
  
• GLS Parcel Tracking: Click here to check the delivery status of your parcel by entering your parcel number.
  
• UPS Package Tracking: Click here to check the delivery status of your package by entering your package number.
  
• GLS website, other contacts: click here
  
• UPS website, other contacts: click here

Are you sure you're late? Delivery times are based on business days. Courier services are not available on weekends, public holidays, or non-working days.

• You will find the parcel number in the email you received from the courier service.
  
• Use the parcel number to check the status of your parcel on the courier service website: GLS , UPS
  
• If several business days have passed since the last update, contact the carrier's customer service: GLS , UPS
  
• You can only track the status of your order on our website, which is closed when the package is handed over to the courier.

To change your delivery address, please contact the courier service.

• IMPORTANT! Please enter your email address and phone number correctly when ordering!
• Before delivery, the courier service will inform you by email of the expected delivery time.
• Contact the courier service using one of the contact details provided in the message.

• You cannot unpack the package until you receive it.
• If you are unsure of the contents of the package, if the packaging is damaged, or if you ordered fragile products, make a video of the unpacking to clearly show the products.
• In case of damage or shortage, the claim will be forwarded to the courier service and registration can speed up the assessment and contribute to the success of the procedure.

• The package will be returned to us.
• If you paid in advance, we will initiate the reimbursement with the relevant service provider.
• In accordance with the law, we will refund you the amount less the delivery costs.
• If the courier charges an additional amount for the return, we will also charge this amount to the customer, in accordance with the law.
• In the future, you will only be able to place an order in our store by paying in advance.