Order Information

• First, check your email client's SPAM and PROMOTION folders!
• If you can't find it, you probably entered the wrong email address.
• Contact us to correct your email address! In this case, don't forget to identify yourself with something, like your name and shipping address!

You can track the status of your order in your account.

To track your package, scroll down to the delivery methods!

To cancel your order, please contact our customer service in the Contact Us section!

You can cancel an order if it is not yet closed . If the order is completed and we have sent your package by mail, you can only return it.

If you do not receive your package, the system will automatically blacklist you, meaning you will only be able to place future orders by paying in advance. Thank you for your understanding.

• It is rare that, for some reason, you do not receive the product you expected. For example, the product is different from the product photo on the website, or the size on the packaging does not match the size on the label.
• It is also possible that the product was damaged during transport or has a manufacturing defect.
• In this case, please send a photo to sales@fansbrands.com and we will review the order!
• If, after preliminary investigation, we believe the complaint is justified, we will recover the product at our expense and send you a replacement product or refund you.

• The invoice will be sent to the email address indicated at the end of the order.
• Also check your SPAM and promotional folders!

Have you realized afterward that you ordered the wrong size, want to add something to your order, or perhaps weren't able to choose a gift?

• As long as your order is not complete , you can request a modification to your order.
• You can request a change of delivery address by contacting the courier service.
• You can also send an email, but during weekday business hours it is better to request a change by phone, as it will be processed more quickly.